Legal

Privacy Policy

In briefThis policy explains how Tour Florence (tour-florence.info) collects, uses and protects your personal data when you contact us or use this website. We collect only what we need, we never sell your data, and you can ask us to delete it at any time.

Information we collect

  • Enquiries: when you use our contact form or email us, we collect the name, email address and any details you send, so we can reply and plan your trip.
  • Comments: if you leave a comment, we collect the data in the comment form plus your IP address and browser user-agent to help detect spam.
  • Usage data: like most websites, we collect anonymous statistics (pages visited, device, approximate location) through analytics tools.
  • Cookies: we use cookies for basic functionality, for your comment details, and for analytics. You can control cookies in your browser settings.

How we use your data

We use your information solely to respond to your enquiries, provide and improve our tours and services, and keep the website secure and working properly. We do not sell your personal data.

Sharing and third-party services

We may share data with trusted service providers only as needed to operate the site and communicate with you — for example our email provider, an analytics service, and an automated spam-detection service for comments. Embedded content from other websites (such as videos or maps) behaves as if you had visited those sites directly and may collect data about you.

Data retention

Enquiry emails are kept for as long as needed to assist you and for our records. Comments and their metadata are retained so we can recognise follow-up comments. You can ask us to delete your data at any time.

Your rights

You have the right to access, correct or request deletion of the personal data we hold about you, and to receive an exported copy of it. To make a request, please contact us. This does not include data we are required to keep for legal or security reasons.

Contact

For any question about this policy or your data, please reach us through our contact page.

Last updated September 2026.